🔁 Refund Eligibility

We offer refunds under the following circumstances:

  • You were charged more than once for the same product.
  • You purchased the wrong product and have not yet downloaded any files.
  • The product file is corrupted or unopenable and our support team cannot resolve the issue within 5 business days.

🚫 Non-Refundable Situations

  • You changed your mind after downloading the product.
  • You expected functionality not advertised on the product page.
  • You claim dissatisfaction without giving us a chance to help.

Please understand: digital products cannot be “returned,” so we must enforce this policy to prevent abuse.

🛠️ Having Issues? Let’s Fix It

If you’re experiencing any problems with your purchase: 📧 Contact us at support.
We’ll do everything we can to help or replace faulty files.

✅ How to Request a Refund

Send an email with the following:

  • Your order number
  • Product name
  • Detailed reason for the request
  • Proof of error (screenshot or screen recording)

Refund requests are reviewed within 3–5 business days.

Thank you for choosing KasovPhoto.
We stand behind every pixel we deliver.